Architecting Intelligent Scale Cloud Solutions
Ts. Muhammad Suzaril Shah: "I bridge the gap between complex cloud infrastructure and human impact."
Bridging the gap between Complex Systems and Human Experience.
Technical Expertise
Beyond Tech
Experience
A track record of engineering excellence and leadership in high-stakes environments.
Senior IT Systems & Customer Engineer
I serve as the primary subject matter expert and strategic liaison for the Australian Payment Platform (AUNPP) across PAG, DMC in Op-Premise, and multi-cloud environments, including Azure, GCP, and AWS. In this capacity, I spearhead comprehensive training initiatives to upskill support teams and enhance service delivery while bridging the critical gap between Customer Support and Development to facilitate the swift resolution of complex technical escalations. My role focuses on managing high-level Assistance Requests and providing expert guidance to L1 and L2 teams, ensuring operational continuity, minimizing downtime, and driving improvements in overall customer satisfaction.
Network Support Engineer
I provided specialized technical support to global customers during APAC hours, focusing on the NGINX ecosystem including NGINX+, NGINXaaS, App Protect, and Ingress Controller. I resolved complex issues through direct engagement and Salesforce management, consistently achieving high CSAT scores while strictly adhering to Service Level Agreements (SLA). Furthermore, I actively strengthened the organization's support capabilities as a recognized contributor to Knowledge-Centered Service (KCS), authoring both customer-facing and internal articles to enhance the knowledge base and drive self-service solutions.
Academic Foundation
My academic journey has been grounded in both theoretical computer science and practical engineering application. I believe in continuous learning and academic research as a pillar for technological innovation.
Research Focus
Currently exploring the intersection of IoT and Artificial Intelligence in sustainable agriculture systems, utilizing Azure Cloud infrastructure.
Master of Engineering Technology (Electric and Electronics)
Universiti Kuala Lumpur (UniKL) - British Malaysia Institute
Research on Automated Aquaponics Systems using Azure AI and Machine Learning Studio
Bachelor of Computer Engineering Technology (Networking Systems)
Universiti Kuala Lumpur (UniKL) - Malaysian Institute of Information Technology
CGPA: 3.81
Diploma in Network Security
German-Malaysian Institute
CGPA: 3.67
Global
Recognition
Acknowledged by industry giants for technical innovation, community leadership, and engineering excellence.
Professional Technologist
Malaysia Board of Technologist
Recognized for Technical Leadership and Expertise by MBOT in the ICT industry. Carries the Ts. title in front of my name.
Windows Insider MVP
Microsoft
Honored for valuable feedback and advocacy within the Windows Insider community.
Gold Student Ambassador
Microsoft
Highest tier of student ambassadorship, leading global student initiatives.
Runner Up (Top 4 Asia)
Microsoft Imagine Cup
Global finalist for innovative IoT solution "Smart Aquaponics".
ITEX Silver Medal
International Technology Expo
International recognition for automated sustainable agriculture systems.
Verified Credentials
Professional certifications verified by Credly.
Select a badge to view details • 38 Total Credentials
Publications & Thought Leadership
Sharing knowledge through technical articles and academic research.
Filter Content
Deploying GPT-4o AI Chat app on Azure via Azure AI Services – a step-by-step guide
Vulnerability Assessment on Azure Container Registry with Microsoft Defender and Docker Scout
Host and Deploy Images on Azure Container Registries (ACR) via App Service - A step-by-step guide
Setting up Azure API on Postman and Azure CLI – Step-by-step guide
Deploy Open Web UI on Azure VM via Docker: A Step-by-Step Guide with Custom Domain Setup
Step-by-step: Integrate Ollama Web UI to use Azure Open AI API with LiteLLM Proxy
Power Up Your Open WebUI with Azure AI Speech: Quick STT & TTS Integration
Configure Embedding Models on Azure AI Foundry with Open Web UI
Create Stunning AI Videos with Sora on Azure AI Foundry!
Community & Speaking
Empowering the tech ecosystem through global mentorship, impactful speaking engagements, and community leadership.
Community Events
E2 (Educator Exchange) Sabah
Agritech and AI in Education
aMP KL 2025 Thriving Through Tech: Innovation, Security & AI
Generate Video with AI with Azure Sora 2 model
Microsoft Global AI 2025 Malaysia
Creating your own ChatGPT using Azure AI Foundry and Open Web UI
Let’s get technical - Regression Model Values Forecasting
Regression Model Values Forecasting using Azure Machine Learning
Past Organizer & Speaker Highlights
Azure Fundamentals & Microsoft for Startup Founders Hub Introductions
June 2024
Benefits of Microsoft Certifications to Students and Professionals
June 2023
Build Applications in Minutes with Power Apps
December 2022
Microsoft Ignite After Party @ UniKL
November 2022
Getting Started with Development Containers in VS Code
September 2022
Azure Fundamentals (AZ-900)
March 2022
MLSA Involvements
Student Ambassadors Cloud Skills Challenge: Azure AI Fundamentals
April 2024
Azure onboarding collection contributor on Postman
November 2023
Microsoft Reactor Azure OpenAI video creator
August 2023
Microsoft Student Trainer (AZ-900)
August 2023
Imagine Cup Junior Judge
May 2023
MLSA Cloud Skills Challenge Event Host
Microsoft Learn Student Ambassadors Mentor
January 2023
Cyber-Security Architect track exam Challenge
December 2022
Imagine Cup Mentor - e-Drishti
December 2022
Microsoft Ignite After Party Host
November 2022
Let's Collaborate
Whether you're interested in discussing cloud architecture, AI solutions, or community building, I'm always open to connecting.